Privacy Policy
Introduction
Welcome to Kingsdale Pharmacy's Privacy Policy. This Privacy Policy explains how Kingsdale Pharmacy ("we," "us," or "our"), located in Kitchener-Waterloo, Ontario, Canada, collects, uses, discloses, and safeguards your personal information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected to our pharmacy (collectively, the "Site"), use our services, or make purchases through our e-commerce platform.
We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
Register on our Site
Place an order through our e-commerce platform
Fill prescriptions
Create a patient profile
Sign up for our newsletter
Participate in contests or promotions
Contact us with inquiries
Complete surveys
The personal information we may collect includes:
Name
Mailing address
Email address
Phone number
Date of birth
Health card number (collected via phone or in-person only)
Medical information (collected via phone or in-person only)
Prescription information (collected via phone or in-person only)
Payment information
Purchase history
Automatically Collected Information
When you visit our Site, our servers may automatically log the standard data provided by your web browser. This may include:
Your computer's IP address
Your browser type and version
The pages you visit
The time and date of your visit
The time spent on each page
Referring website addresses
We may also collect data about the device you are using to access our Site, including:
Device type
Operating system
Device settings
Geo-location data
Browser data
This information is used to help us improve our website and the user experience.
How We Use Your Information
We use your personal information for various purposes, including to:
Provide and maintain our services
Process and fulfill your pharmacy orders and prescriptions
Manage your patient account
Send administrative information
Send marketing and promotional communications (if you have opted in)
Respond to inquiries and offer support
Request feedback
Deliver targeted advertising
Monitor and analyze usage, trends, and activities
Improve our Site, products, and services
Comply with legal obligations
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
Legal Basis for Processing Personal Information
We process your personal information based on:
Your consent
The need to perform a contract with you
Compliance with our legal obligations
Our legitimate interests, such as improving our services
Protection of your vital interests or those of another person
Health Information Privacy
Important: We do not collect or process health information through our website. All health information, including prescription details and medical information, is only collected via telephone or in-person at our physical pharmacy location.
When we do collect health information through these non-website channels, we handle this sensitive personal information in accordance with the Personal Health Information Protection Act (PHIPA) of Ontario and other applicable health privacy laws.
Health information collected via phone or in-person is used only for:
Providing pharmacy services
Processing prescriptions
Managing your medication history
Coordinating care with your healthcare providers
Complying with regulatory requirements
Billing and payment purposes
Disclosure of Your Information
We may share your personal information with:
Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers
If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Protection of Rights
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.
With Your Consent
We may disclose your personal information for any other purpose with your consent.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Privacy Rights
Access and Correction
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Withdrawal of Consent
You can withdraw your consent for us to collect, use, and disclose your personal information at any time by contacting us. Please note that withdrawing your consent may affect our ability to provide you with pharmacy services.
Marketing Communications
You can opt out of receiving marketing communications from us by clicking on the "unsubscribe" link in our emails or by contacting us.
Privacy Rights for Ontario and Canadian Residents
As an Ontario-based pharmacy, we comply with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA).
Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Kingsdale Pharmacy
50 Eighth Ave, Kitchener, ON N2C 0C7
Kitchener-Waterloo, ON, Canada
Phone: (519) 208-9746
Email: kingsdalepharmacy@gmail.com
Website: https://www.kdpharmacy.ca/
Last Updated: March, 2025